The Good, Bad and Ugly of Social Media Crisis Communications

  Social media platforms like Facebook and Twitter can be a scary place during a crisis. One poorly written comment or response can be devastating, turning public opinion against the perceived offender. However, social media can also be a valuable crisis communications tool and can be utilized to get out your side of the story. […]

Become a Social Media Superstar with These 5 Steps

In this digital economy, virtually every organization wants to be a social media superstar. And why not? According to the “Norton Online Living Report” back in 2009, 49% of worldwide web users (i.e. customers) had at least one social network profile. But being a social media superstar requires more than a few random tweets here […]