If you’re a regular Twitter user, chances are you have received at least one negative tweet in your lifetime.
Opportunities abound for individuals and organizations alike. But anonymous trolls and bullies always seem to be lurking in the shadows, ready to make your life miserable.
How to Respond to a Negative Tweet on Twitter
So how do you take advantage of Twitter’s unique features, while protecting your brand and reputation? Check out my response system below!
1. Report abusers
Never engage a bully on Twitter. Instead, try blocking the offender or reporting the account to Twitter.
2. Respond to critical feedback
You should always respond to critical feedback, even if the commenter comes across as angry.
Critical commenters are not necessarly trolls or bullies. They often just disagree with you, want an answer, or are expressing their frustration.
3. Ignore trolls
The main purpose of trolling is to make others look silly. Responding to a troll will allow them to further highjack your Twitter platform, causing damage to you and your organization.
4. Monitor hostile accounts
Monitor Twitter accounts that express hostile views to you and your organization. Doing so will give you a head start over your competition and adversaries.
5. Correct misinformation
Never let misinformation take root on Twitter. You can address misinformation via direct message if you’re dealing with one person. You can also address it through a public tweet if the misinformation is more widespread.
If you want to protect your reputation on Twitter, remember to always maintain your composure and think before responding to a negative tweet!
Did you find this information helpful? Leave a comment below to further discuss!
You can also sign up for my email list to receive more posts related to social media and communications!